Cutting the cheese since 1996

Okay, but don't slow down that much

Friday, December 21, 2007

Be careful what you wish for, you just might get it. After my lament of over-rushed fast food, I guess it's some sort of cosmic irony that our meal last night was anything but fast.

After doing some grocery and ersatz Christmas shopping, we decided on Arby's for dinner. Being a little tired of fast food this season, we thought it would be a nice change of pace to avoid the grease and fat (relatively speaking).

What a change of pace, indeed.

The kids ordered roast beef sandwiches. The wife ordered a roast beef sandwich. My brother ordered a roast beef sandwhich. Me? I ordered a toasted sub. We went to fill our drinks. The wife and kids picked a table. We waited. And waited. And waited.

My brother got his food (he ordered separate from – and after – us). The people behind us got their food. The three cars in the drive-through got their food. Meanwhile, one guy was playing with the fry basket (it was his "cool" way of knocking the oil off), another employee was talking about going on break, and the third was sort of just standing around. When my sandwich was completed, it was thrown into the pick-up bin, and none of the employees making sandwiches was wearing gloves. In the end, we waited a full ten minutes for our order. I asked to see the manager.

After another five minutes, she finally came out, already snooty. "You wanted to see me, sir?" And who is it but the same gloveless sandwich slinger. And who obviously didn't give a flying rat's ass about our wait or other concerns. No apologies, only excuses. Only a shallow promise that "we'll do better next time."

Next time? Next time?! I'm thinking not.